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Corporate Operations and Market Analyst, May 2008 to December 2009

Kissito Post Acute-Corporate Office, Roanoke, Virginia

  • Developed budgets to send Ugandan students to study nursing in the Philippines.
  • Copy wrote and Copyedited communications.
  • Designed graphic communications for marketing materials.
  • Created the Crisis Communication Plan and forum to collaborate with facilities for constant improvement.
  • Surveyed and analyzed employee, patient, and partner satisfaction.
  • Utilized market analysis and data collection methods.
  • Maintained daily and monthly financial and census reports for all nine facilities
  • Monitored web analytics and facility online reputation.
  • Tracked market and financial trends utilizing basic (Excel) and specialized (American Healthtech and Point Click Care) software.
  • Maintained marketing reports for Vice President of Marketing and Chief Executive Officer
  • Mediated Social Media needs; created Post Acute Health 2.0 community and made recommendations for Search Engine Marketing (SEM) and Search Engine Optimization (SEO).
  • Worked with Group Purchasing Organizations to obtain competitive bidding for medical equipment and supplies.
  • Monitored Budget spend-down for each facility and corporate vendors.
  • Successfully, created the start-up budget for our Texas skilled nursing facility
  • Researched logistics and supply methods for Ethiopian hospital and began application process with Project C.U.R.E.
  • Created the Management Trainee Handbook and official process.
  • Initiated Non-Governmental Organization Registration for International Hospital
  • Trained personnel in Excel and various computer programs and software.
  • Documented processes and made recommendations to improve service.
  • Maintained and monitored Quality Trigger Reports.

General Manager of Student Staff, December 2005 to April 2008 (Student Assistant Manager December 2004-December 2005, Student Supervisor August 2004-December 2004)

Virginia Tech Student Programs Housing and Dining Services- Blacksburg, Virginia

  • Created a Student Training Program for Student Managers
  • Oversaw HACCP (Hazard Analysis Critical Control Point) Procedures were followed
  • Worked as the Special event liaison for Shultz and Squires Student Center
  • Assisted Operations Manager in daily operations, including managing the floor, staffing, the setup and breakdown of meals.
  • Entered new personnel into Banner Payroll system.
  • Managed Listserv.
  • Ensured completion of all paperwork (application, tax forms: I-9’s, W-4’s, VA-4’s, Selective Service, Foreign National Data Form (International students only) and documentation, direct deposits) by staff. Make the necessary copies for payroll, personnel and departmental files.
  • Scheduled student staff.
  • Maintained personnel files.
  • Oversaw training of new staff.
  • Maintained and performed staff evaluations.
  • Updated and improved new policies and procedures.
  • Supervised staff members and delegated responsibilities.
  • Ensured excellent customer service: answer guest’s questions, respond to and resolve complaints, and strive to exceed the guest’s expectations.
  • Exhibited excellent communication skills (verbal and written) with guests and all levels of staff.
  • Ensured staff compliance to all policies and procedures of Virginia Tech, Student Programs, and Dining Services, as outlined in the Student Handbook.
  • Carried out disciplinary procedures and corrective actions for students in violation of established policies and procedures, including termination. Assisted unit Manager with other tasks as needed outside of the Squires Division.
  • Summer duties included recruiting new staff, developing employee marketing and retention strategies, assisting with preparation of fall orientation department program for over 700 student staff, while assisting with minimal day to day unit operations with the 8 year-round non-student staff.
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